Return Policy

Return and Refund Policy for Glitzora

At Glitzora, we are committed to ensuring your satisfaction with our anti-tarnish jewelry. If you are not entirely pleased with your purchase, our return and refund policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

  • Time Frame: You may initiate a return within 10 days from the date of delivery.

  • Condition of Items: To be eligible for a return, items must be unused, in their original condition, and in the original packaging, including all tags and accessories.

  • Non-Returnable Items: Customized products are not eligible for returns.

2. Return Process

  • Initiating a Return: To start a return, please contact our customer service team at info.glitzora@gmail.com with your order number and reason for return.

  • Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.

  • Shipping: Customers are responsible for the shipping costs of returning items unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refunds

  • Inspection and Processing: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Refund Method: If approved, refunds will be processed to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info.glitzora@gmail.com

5. Exceptions

  • Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

  • Customized Products: Customized or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

6. Legal Compliance

This policy is in accordance with the Consumer Protection Act, 2019, and the E-Commerce Rules, 2020, which mandate clear and fair return and refund policies for e-commerce platforms in India..

7. Contact Information

For any questions or concerns regarding your return, refund, or exchange, please contact our customer service team at:

  • Email: info.glitzora@gmail.com

  • Phone: +91 8053951417

  • Address: 684, Purewal colony , near panchmukhi mandir, Panipat , Haryana

By making a purchase on our website, you agree to this return and refund policy. We reserve the right to update or modify this policy at any time without prior notice.