Return & Refund Policy

At Glitzora, we strive to provide high-quality anti-tarnish jewelry and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Policy

You can request a return within 7 days of delivery.
Items must be unused, unworn, and in original packaging with all tags intact.
Returns will not be accepted for:
- Used or damaged products
- Items without original packaging
- Customized or personalized products (if applicable)

To initiate a return, please contact us at info.glitzora@gmail.com with your order details and reason for return.

2. Return Process

Email us with your Order ID and product details.
Our team will review and approve your request within 24–48 hours.
Once approved, you will receive return instructions.
Ship the product to the provided address or opt for reverse pickup (if available).

Note: Return shipping charges may be borne by the customer unless the product is defective or incorrect.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days.
The refund will be credited to your original payment method.

4. Damaged or Incorrect Products

If you receive a defective, damaged, or wrong item:

Report the issue within 48 hours of delivery
Share clear images or videos as proof
We will arrange a replacement or full refund at no extra cost

5. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order or before dispatch (whichever is earlier).
Once the order is shipped, it cannot be cancelled.

6. Non-Returnable Items

Items purchased during sale or clearance
Gift cards (if applicable)
Customized jewelry

7. Contact Us

For any return or refund queries, contact us at:

📧 Email: info.glitzora@gmail.com
📞 Phone: +91 9050951417

Note

Glitzora reserves the right to refuse returns that do not meet our policy conditions.